USE THE PRETTY SOAP | Eco-Friendly Cotton Tote

We hand-pack every order with care, + most ship out within 5–7 business days (excluding weekends + holidays). You'll get a tracking email as soon as your package hits the road.

If you ordered during a sale or holiday rush, processing might take a little longer. We're a small but mighty team doing it all ourselves, so we appreciate your patience while we work our magic behind the scenes.

Skip shipping + pick up your order at White Mountain Crystals in Plainville, MA. Orders are typically ready in 4–5 business days. You’ll get an email when it’s ready. Bring your confirmation or photo ID to grab your goodies.

📍 Pickup hours + details here → View full shipping info

Balms, salves, + other wax-based goodies may soften in the summer and firm up in the winter. This is totally normal! In warmer months, store them in a cool, shady spot. In colder months, just let the warmth of your skin melt them into magic.

✨ Heads up if you live somewhere warm:
Orders shipping to or through hot climates — especially during summer — may arrive a bit melty. To avoid issues, we recommend shipping to a location where someone can receive the package promptly (not sitting in the sun all day). If it does melt, no worries — just pop it in the fridge for a few hours + it’ll bounce right back.

Due to the hygienic nature of our products, returns + exchanges aren’t accepted. We also can’t offer refunds for scent preferences or ingredient sensitivities. Every product includes a full ingredient list + detailed scent notes to help you shop confidently. Please read them carefully before ordering, especially if you have allergies.

That said, if there’s a genuine issue with your order (like something arrived broken), we absolutely want to make it right. Just reach out + let us know!

Please review all ingredient lists carefully, especially if you have allergies or sensitivities. Everyone’s skin is different, so results may vary from person to person.

✔️ Always read + follow product instructions.
✔️ We recommend doing a patch test before full use.
❌ If irritation occurs, discontinue use.

Our products are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical or skincare advice. If you have concerns or pre-existing conditions, we recommend speaking with a dermatologist or healthcare provider first.

Lather + Soul Skincare is not responsible for any damage or reaction resulting from use or misuse of our products.