Due to the hygiene nature of products, returns or exchanges are not accepted. Refunds will not be allowed based on personal scent preferences or if allergic to an ingredient. We strive to provide detailed descriptions of scent notes and disclose ingredient listings to assist you in making informed purchasing decisions. Full ingredient listings are available for every product for this very reason, so please read through for any possible allergens prior to ordering.
If there is a legitimate issue with your order such as a broken item, we definitely want to make it right, so please contact us!
While we do our best to ensure your order is packaged with care, sometimes things can get a little bumpy during shipping, which is beyond our control. If a product arrives damaged, please email us within 3 days of delivery at firstname.lastname@example.org. Please include your full name, shipping address, email, order number, a photo of the product, and a photo of the outside of the package. All products that have arrived damaged will have a claim filed with the shipping carrier and will be replaced as long as the above criteria have been met.
On occasion, a package gets scanned and marked as delivered 1-2 days before by USPS. As annoying as this is, we recommend waiting a day or so for it to arrive. Be sure to check around your home, front and back doors, porches, by the garage, or with your neighbors. You can also reach out to your local postmaster. Lather + Soul Skincare is not responsible for lost or stolen packages, but available to help if needed! Please feel free to contact us at email@example.com with any issues and include your order details.
Please ensure your shipping address is accurate. Lather + Soul Skincare cannot be responsible for incorrect addresses. If the package is returned, the buyer is responsible for additional shipping costs. If there are any issues with your order/address after placing your order, please contact us immediately so this can be addressed quickly for you.