Return Policy


Due to the hygiene nature of products, returns and exchanges are not accepted. Refunds will not be issued because you're not fond of a scent or are allergic to an ingredient. Full ingredient listings are disclosed for every product for this very reason, so please ensure you have read through for any possible allergens prior to ordering.

Damaged/Lost/Stolen Orders
If a product arrives damaged, please email within 3 days of delivery at Please include your full name, shipping address, email, order number, a photo of the product, and a photo of the outside of the package. All products that have arrived damaged will have a claim filed with the shipping carrier and will be replaced as long as the above criteria have been met.

If your order has been lost in the mail or stolen (which sadly does happen), please reach out to your local postmaster. Lather and Soul Skincare is not responsible for lost or stolen packages, but available to help if needed! Please feel free to contact us with any issues and include your order details.

Please ensure your shipping address is accurate. Lather and Soul Skincare cannot be responsible for incorrect addresses. If the package is returned, the buyer is responsible for additional shipping costs. If there are any issues with your order/address after placing your order, please contact us immediately so this can be addressed quickly for you.